Service Delivery / Deployment

Whether your job is looking after Patrols, Garages, Jaguar LandRover, Home Emergency Response Technicians or Autowindshields Technicians, your role in ensuring help reaches AA members is central to running the AA’s emergency services.

Achieving a balance between the needs of the customer, the business, the Patrols or the Technicians can be a real challenge and can at times feel overwhelming.

The IDU has a thorough understanding of your job, your environment and the unique pressures you face. We can give you the best support and representation in any matter regarding your employment. Whether you find yourself in trouble of a disciplinary nature – it could be a mistake or an issue about your performance – or if you have a grievance, for example, we will guide and support you through it and do our utmost to get a constructive outcome in your best interests. If your job is under threat because of a reorganisation, we will do everything we can to protect it. If redundancy is genuinely unavoidable, we will ensure fair, transparent processes and we will also ensure you get the best package possible.

No other trade union can offer the collective or individual service delivered by the IDU.

Assistance is provided to all AA staff that are IDU members. If you’re not a member – Join Here