Like many commercial businesses, the AA now uses a number of processes and procedures for monitoring and assessing staff performance. It has put in place its own bespoke mechanisms for objectively measuring results and tracking the movements of certain employees. For instance, the AA is able to pinpoint the whereabouts of a Patrol at any given time and it can readily access how long a particular job took.
At times, an employee’s performance may be perceived as falling short, resulting in the commencement of capability procedures. Most people fear such procedures; however, applied properly, they can usually correct the deficiencies in an individual’s performance and act as a safety net.
However, there may be occasions when you feel the process has been instigated without integrity.
Whether you are subject to capability procedures for valid reasons in a supportive, constructive way, or you feel you are unfortunately going through the process inappropriately, the IDU will give you the support and advice you need to secure a positive, constructive outcome.
In the worst-case scenario, if you feel these processes are being used as a weapon with which to bully you, we will represent you robustly.
Even where the process is being properly used, we will act on your behalf to ensure that you get the best support and training to enable you to meet whatever is being required of you.
Should you be told that your performance is below expectations, please contact your local IDU Representative as soon as possible. He or she is well versed in the procedures.
Assistance is provided to all AA staff that are IDU members. If you’re not a member – Join Here